Returns and Exchanges Policy
SC Braga provides the possibility to exchange merchandising items under the conditions indicated below. For online purchases, you may also exercise your right of withdrawal, where applicable.
The exchange conditions do not prejudice the consumer's legal rights, particularly in the case of defective items.
1. Exchanges
You may request the exchange of an item within 30 days of purchase in-store or receipt of your online order.
To process an exchange, the item must:
- Be accompanied by the receipt, invoice, or other proof of purchase;
- Be complete, in good condition, and show no signs of use;
- Retain the original labels and packaging, where applicable;
- Include all accessories and other items provided.
Under this exchange policy, the following are not accepted:
- Personalized items (name and/or badge - including player names);
- Underwear and swimwear (including boxers, socks, and bikinis);
- Products liable to deteriorate or expire rapidly.
Exchanges are subject to stock availability, and items purchased during sales or promotions follow the same conditions.
Christmas Season: items purchased between November 1st and December 24th may be exchanged until January 31st of the following year, without prejudice to the standard 30-day period.
2. Right of withdrawal
For online purchases, the consumer may withdraw from the purchase without providing a reason within 14 days, in accordance with Decree-Law no. 24/2014, of February 14th. For goods, this period generally starts from the receipt of the item.
To exercise this right, please communicate your decision via email to apoio@scbraga.pt.
The right of withdrawal does not apply, in particular, to:
- Items produced according to customer specifications or clearly personalized;
- Products liable to deteriorate or expire rapidly;
- Sealed goods which, for health or hygiene reasons, are not suitable for return after being opened.
These exclusions do not prejudice rights relating to defective items.
3. How to make an exchange or return
You may visit an official SC Braga store or contact apoio@scbraga.pt.
Present your proof of purchase and identify the items in question.
Eligible exchanges and returns are free at official stores.
For exchanges by mail and returns via withdrawal, shipping costs are borne by the customer.
In the event of a defective, damaged, or incorrectly sent item, SC Braga will bear the costs necessary to resolve the issue.
4. Online purchase refunds
In the event of withdrawal, the refund will be made within 14 days after the communication of the decision, using the same payment method used for the purchase, unless otherwise expressly agreed and at no cost to the customer.
SC Braga may withhold the refund until it has received the items or proof of their return, whichever comes first, unless it has offered to collect them.
In the event of a full return of an order, the refund includes the costs of the least expensive standard delivery method offered. The additional costs of a more expensive delivery method chosen by the customer are not refunded.
If you do not identify the refund after the applicable period, please contact apoio@scbraga.pt.
5. Defective, damaged, or incorrect items
We recommend that you check your order upon receipt. If you detect a defect, damage, or incorrect item, please contact apoio@scbraga.pt, describing the situation and, if possible, attaching photographs.
Requests are handled according to legal warranty terms, regardless of exchange or withdrawal timeframes.
6. Tickets and membership
Tickets for matches and other leisure events with a set date or duration are not covered by the right of withdrawal. The applicable rights in the event of cancellation or rescheduling of the event remain in effect.
Requests regarding membership and related payments are handled in accordance with the membership conditions and legally applicable rights.