Returns and Exchanges Policy

SC Braga offers all members and fans the possibility to exchange merchandise they have purchased, provided they comply with the rules stipulated below.

To make any exchange or return, you can go to an official SC Braga store or contact us via email: scbstore@scbraga.pt.

Exchange Policy

• You have 30 days to exchange your purchase at one of our physical stores;
• All items for exchange must be properly labelled and accompanied by the purchase receipt;
• Personalised items cannot be exchanged, returned or refunded.

When can SC Braga refuse an exchange of products?

Exchanges may be refused in the following cases:

• If the item does not have any defects;
• If the item shows signs of use;
• If the item does not have a label;
• If the product has a defect, but the consumer was aware of it.

Return Policy for defective items

• All items to be returned must be properly labelled and accompanied by the purchase receipt;
• Personalised items cannot be returned or refunded;
• To exchange a defective item, you have 30 days from the date of purchase, provided it is accompanied by the purchase receipt;
• To return a defective item, you have up to 14 days to be reimbursed for the amount spent on the defective item.

Exchange and Return Policy (Online)

• SC Braga gives the customer the possibility to exchange an item purchased online, provided the request is made within a maximum of 15 days;
• To make an exchange, the customer must send an email to marketing@scbraga.pt informing of the reasons that led them to request an exchange or return;
• After receiving the customer's request, SC Braga will contact them to inform them of all the processes for sending the item, in order to assess its condition;
• Shipping costs are borne by the customer.

When and how will I receive my refund?

The refund will be processed after the returned items are received and evaluated by the Quality Department. The refund amount is made using the same payment method used at the time of purchase.

SC Braga informs that the customer should always check the quality of the item before the purchase process, in order to avoid situations of return and exchange.